My Experience with Maruti Suzuki / NEXA / Kalyani Motors – Why I Cancelled My E-Vitara Booking
I wanted to share my recent experience with Maruti Suzuki India Limited, NEXA JP Nagar, Bangalore and Kalyani Motors, JP Nagar, Bangalore so that prospective customers understand the kind of customer handling and accountability standards they may encounter.
This is not a post about a simple delivery delay. Delays can happen in any industry. The real issue is how commitments, customer trust, and business ethics are handled when things go wrong.
Background
I booked the new E-Vitara on 25th April 2026 specifically because I wanted registration to happen before the Karnataka EV road tax changes came into effect on May 1st.
At the same time, I also had another active offer from Varun Motors. However, I chose NEXA JP Nagar because their team repeatedly assured me that:
-The vehicle was already available in the stockyard
-Delivery would happen before April 30th
-Registration would be completed in time
-Even RTO processing could be extended till 5 PM on April 30th if necessary
Based on these assurances, I proceeded with:
-Loan processing
-Banking formalities
-Delivery planning
The Most Concerning Part
As the deadline approached, there were multiple discussions from the dealership side requesting me to:
-Skip PDI (Pre-Delivery Inspection)
-Prioritize registration immediately
-Proceed quickly with bank processing
I agreed to these requests purely in good faith because I trusted the dealership’s assurances that the vehicle would arrive in time.
For any car buyer, agreeing to skip or delay PDI is a significant compromise. Yet I still cooperated to help them meet the timeline they themselves had committed to.
What Actually Happened
The car never arrived before April 30th.
The vehicle reportedly reached the local stockyard only on May 2nd — after the new Karnataka road tax rules became applicable.
As a direct result, I became liable to pay additional tax purely because the promised delivery timeline was missed.
The Response from the Dealership
This is where the experience became truly disappointing.
Instead of acknowledging the commitments made during the sales process, the dealership started:
-Blaming transit delays
-Blaming the OEM
-Claiming there was “no written commitment”
-Introducing people into the conversation who were never even involved in my purchase process
Despite all the discussions, calls, chats, and repeated assurances, the final stance became:
“There was no prior commitment to deliver by April 30th.”
This was extremely frustrating because the entire purchase decision was influenced by those exact assurances.
The Compensation Offered
After all this, the “resolution” offered was:
₹7,000 worth of accessories initially
Later, ₹10,000 support towards extended warranty while asking me to pay the remaining amount myself
At this point, the issue was no longer about ₹10,000.
-The issue had become:
-Lack of accountability
-Denial of verbal commitments
-Poor business ethics
-Failure to stand by customer assurances
-Expecting the customer alone to absorb the financial impact
Why This Matters
Premium dealerships often market themselves around:
-Customer trust
-Transparency
-Premium ownership experience
-Relationship-driven sales
But trust is not tested when everything goes smoothly.
Trust is tested when something goes wrong.
If verbal assurances used to influence a customer’s purchase decision can later be dismissed simply because they were “not in writing,” then that raises serious concerns about:
-Sales ethics
-Customer handling standards
-Accountability culture
My Final Decision
After the repeated denial of responsibility and the overall handling of the situation, I decided to cancel my booking entirely after ivoi
Despite feeling that the situation arose because of dealership-side commitments and coordination failures, I still agreed to bear my own banking and cancellation-related charges just to close the matter and move on.
What disappointed me most was not the delay itself — it was the unwillingness to acknowledge customer impact honestly and ethically.
Why I’m Posting This
I am sharing this experience so that future buyers can:
Document every commitment in writing
Be cautious about verbal assurances
Avoid compromising on PDI under delivery pressure
Understand how delivery commitments may be handled if delays occur
This post is not intended as hate or exaggeration. It is simply a factual account of my experience as a customer who trusted a dealership’s commitments and was ultimately left disappointed by the way the situation was handled.
I genuinely hope customer handling standards improve, because no customer making a major vehicle purchase should have to go through this level of stress, uncertainty, and disappointment.
